At Omni Shop Direct, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. We collect personal information including your name, email address, phone number, and delivery address solely for the purpose of processing and delivering your orders.
2. All orders are delivered within 7-14 business days via our logistics partners. Delivery timelines may vary based on location and product availability.
3. Payment is accepted only through Cash on Delivery (COD). We do not collect, store, or process any online payment information, credit/debit card details, or banking data.
4. Since we operate on a COD-only model, we do not store any financial or payment information. Your monetary data remains completely secure with you until delivery.
5. Your personal information is used exclusively for order fulfillment, delivery coordination, and sending order-related communications. We never use your data for unauthorized marketing.
6. We do not sell, rent, or share your personal information with any third parties, marketers, or data brokers under any circumstances without your explicit written consent.
7. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team at support@omnishopdirect.com.
8. Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic for improvement purposes.
9. We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information from unauthorized access or breaches.
10. By using our website and placing orders, you explicitly consent to this Privacy Policy. If you disagree with any part, please discontinue use of our services. All deliveries follow the 7-14 day timeline with COD payment only.

These Terms & Conditions govern your use of the Omni Shop Direct website and all purchases made through it. Please read them carefully.

1. All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
2. All confirmed orders will be delivered within 7-14 business days from the date of order confirmation. Delays caused by logistics partners or unforeseen circumstances are not our liability.
3. Payment is accepted exclusively through Cash on Delivery (COD). No other payment method including online transfers, UPI, cards, or wallets is accepted under any circumstances.
4. Product prices are subject to change without prior notice. The price applicable will be the price at the time of order placement.
5. Customers must provide accurate and complete delivery information. Omni Shop Direct is not responsible for delivery failures or delays caused by incorrect or incomplete address details.
6. We reserve the right to cancel any order suspected of fraudulent activity, bulk reselling intent, or if the product is unavailable. Full communication will be provided in such cases.
7. Product images on the website are for representational purposes only. Actual products may vary slightly in color, texture, or packaging due to manufacturing variations.
8. Customers are strongly advised to inspect the product thoroughly at the time of delivery before making the COD payment. Once payment is made, claims regarding visible damage will not be entertained.
9. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
10. By placing an order on Omni Shop Direct, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Delivery timeline is 7-14 days and payment is COD only.

We want you to be completely satisfied with your purchase. If you're not, here's our comprehensive Return & Refund Policy.

1. Returns are accepted within 7 days from the date of delivery. Products must be reported as damaged or defective within this window to be eligible for return.
2. All return requests must be initiated through our Contact Form or by reaching out to our customer support team via email or phone. Verbal requests at delivery are not considered valid return requests.
3. Products must be returned in their original packaging, unused, unwashed, and with all tags and accessories intact. Returns that do not meet these criteria will be rejected.
4. Since we operate on a COD-only payment model, refunds are processed via bank transfer to the customer's provided bank account or issued as store credit, at the customer's preference.
5. Refund processing takes 7-14 business days after we receive and inspect the returned product at our warehouse. A confirmation email will be sent once the refund is initiated.
6. Return shipping charges are generally borne by the customer. However, if the product received is damaged, defective, or incorrect, Omni Shop Direct will bear the return shipping cost.
7. The following items are non-returnable: perishable goods (food, beverages), personal care products once opened/used, SaaS/digital products, and intimate hygiene products due to health and safety regulations.
8. Gift cards and membership plans are non-refundable once activated or redeemed. Unused gift cards may be eligible for exchange only within 3 days of purchase.
9. Omni Shop Direct reserves the right to reject any return request that does not comply with this policy, shows signs of use beyond reasonable inspection, or is submitted after the 7-day return window.
10. For any return or refund related queries, please contact our support team within the stipulated return window. All deliveries follow the 7-14 day timeline and COD is the only accepted payment method.